eesel AI

AI for Customer Service

Seamlessly integrate AI into your support desk tools like Zendesk, Freshdesk, Jira, or Confluence. Learn from your existing tickets and documents, and empower your team with an AI teammate that works right inside your workflows.

Key Features

• AI Agent: Handles frontline support with responses that match your brand voice.
• AI Copilot: Suggests draft replies for agents, boosting efficiency and training speed.
• AI Triage: Tags, routes, and closes tickets to keep your helpdesk organized.
• AI Chat Bubble: Embed chatbots on your site or app for 24/7 customer support.
• AI Internal Chat: An AI-powered teammate that answers internal questions in Slack or Teams.

How It Works

1. Connect your help desk or documentation with one click.
2. The AI learns from your past tickets, FAQs, and macros.
3. Test and customize its behavior in a safe sandbox.
4. Deploy across channels like email, live chat, or social messaging.

Works With Your Tools

Instantly integrates with platforms like:

• Zendesk
• Freshdesk
• Confluence
• Shopify
• Google Docs

And many more – compatible with all major helpdesks and channels.

Proven Impact

• Processed over 70 million tickets and chats.
• Pays for itself in an average of 2 months.
• Delivered more than $124M in cost savings.
• Resolves up to 81% of conversations autonomously.

Security & Privacy

Built with enterprise-grade protection:

• Data is encrypted in transit and at rest.
• Never used to train external AI models.
• Compliant with GDPR and CCPA regulations.
• Options for EU data residency and zero log retention.

Frequently Asked Questions